Refund policy

Domestic Returns Policy

Refunds are not offered for change-of-mind returns. For change of mind, we offer exchange or store credit. 

  • 10-Day Window: Return requests by emailing us at returns@lennilong.com.au within 10 days of your package being marked as delivered.
  • Exchange or Store Credit: We do not offer monetary refunds for general change-of-mind purchases for the price of the items only. Shipping costs are not included in the store credit value.
  • Return Shipping: The customer is entirely responsible for organising, tracking, and paying for return shipping back to our headquarters. If you have chosen to exchange your item, we will cover the shipping fee of your replaced item.
  • Condition of Goods: All items must be sent back unworn, unwashed, and in their original packaging with all tags securely attached.

Items sent back to us without first requesting a return will not be accepted


International Returns Policy

If you change your mind about an item, we are happy to offer a return for store credit only, subject to the following global conditions:
  • 10-Day Window: Return requests by emailing us at returns@lennilong.com.au within 10 days of your package being marked as delivered.
  • Store Credit Only: We do not offer monetary refunds for general change-of-mind purchases. Eligible returns will be issued via an electronic store credit/gift card for the price of the items only.
  • Non-Refundable Costs: Original outbound shipping fees, customs duties, clearing tariffs, and local sales taxes paid at checkout are strictly non-refundable and will be deducted from your final credit allocation.
  • Return Shipping: The customer is entirely responsible for organising, tracking, and paying for international return shipping back to our headquarters in Australia.
  • Condition of Goods: All items must be sent back unworn, unwashed, and in their original packaging with all tags securely attached.
EU & UK Customers exemption:
Customers residing within the European Union and the United Kingdom will strictly follow the statutory parameters outlined under EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The customer can request a refund, exchange or a credit if the item is deemed faulty.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.